We manage 30+ properties across Teesside. Having NorthFlow on a maintenance contract has completely changed how we deal with drainage — proactive instead of reactive. One call, consistent service, they actually show up.
David M.
Property Manager, Stockton-on-Tees
Google ReviewRestaurant Friday evening service — kitchen drain blocked completely. NorthFlow answered immediately, on site within 90 minutes, cleared it without us needing to close. On an annual contract now and haven't had an emergency since.
Operations Manager
Restaurant, Middlesbrough
Google ReviewHow often should a commercial property have its drains serviced?
For most commercial properties, annually as a minimum. Restaurants and food businesses with significant grease output should have jetting every 3–6 months. We assess and recommend the right frequency for your property during the free site assessment.
Can maintenance be scheduled outside business hours?
Yes — we routinely schedule commercial visits early morning, evenings, weekends and during planned closures to avoid disruption. Schools are typically serviced during half-term and holidays.
Do you cover multiple sites under one contract?
Yes — portfolio contracts are available for property management companies, housing associations, and multi-site businesses across the North East. Better rates, single invoice, one point of contact.
What service records do you provide?
We provide full written service reports after every visit — including what was inspected, work carried out, any defects noted, and recommendations. This documentation meets CQC, Food Standards Agency, and insurance requirements.
What is the emergency response time for contracted clients?
Contracted commercial clients receive priority response — we target 2 hours for genuine emergencies anywhere within Teesside and the wider North East.
Do you cover Newcastle, Sunderland and Gateshead for commercial contracts?
Yes — we provide commercial maintenance contracts across the full North East, including Newcastle, Gateshead, Sunderland, South Shields, Durham, Darlington and all surrounding areas.
