NorthFlow Drain Services is a drainage services company based in Hartlepool, covering Teesside, County Durham and the wider North East of England. Our website address is northflowdrainservices.co.uk.
When you contact us via our website contact form, call us, or email us, we may collect your name, phone number, email address, the address of the property requiring drainage services, and details of the drainage problem you describe.
We use your data solely to respond to your enquiry, provide a quote, carry out drainage work, send invoices, and follow up after jobs to ensure satisfaction. We do not use your data for marketing without your explicit consent.
We retain customer records for 6 years following a job for tax and legal purposes. Enquiries that do not result in work being carried out are deleted after 12 months.
We do not sell or share your personal data with third parties. All work is carried out by our own employees — we do not use subcontractors who would require access to your data.
Under UK GDPR you have the right to access, correct, or request deletion of your personal data. To exercise these rights, email us at info@northflowdrainservices.co.uk or call 01429 802 500.
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