Active drainage emergency? Call 01429 802 500 now — we answer 24/7
Call our emergency line immediately for any of the following situations. Do not wait — these problems worsen rapidly and can cause serious property damage and health hazards.
Sewage coming up through floor drains, baths or toilets is a hygiene emergency. Stop all water use immediately and call us.
Loss of toilet facilities in a home or business requires immediate attention — this is a health and safety issue.
External drains overflowing into the property or causing flooding around the building. Don't wait to see if it clears.
A blocked drain during restaurant service, school hours or care home operations requires immediate emergency response.
Soft ground appearing, sinkhole developing, or surface water not draining at all after recent blockage. Ground stability risk.
When toilets, baths and sinks across the whole building back up simultaneously, the main sewer line is blocked.
Our home base — fastest possible response for genuine emergencies
Middlesbrough, Stockton, Darlington, Redcar, Billingham
Durham City, Chester-le-Street, Seaham, Peterlee, Bishop Auckland
Newcastle, Gateshead, Sunderland, South Shields, Consett
Response times are targets, not guarantees — they depend on current callout volume and traffic. We'll give you an accurate ETA when you call.
We apply fair, transparent pricing at all times. Some drainage companies charge 2–3x their normal rate for evening and weekend callouts. We don't. You'll get a clear quote before we start work, and that's what you pay — regardless of what time it is.
Sewage backing up through our bathroom floor at 11pm on a Sunday. NorthFlow answered immediately, had an engineer with us within 90 minutes, and the problem was completely resolved by 1am. Couldn't believe the response. Absolute lifesavers.
Discovered a flooded basement at our restaurant at 6am before a lunch service. Called NorthFlow, they were on site within the hour and had us cleared and operational before we opened. No drama, no inflated rates. Outstanding.
